Your Customer Survey Book

£13.00
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This is a book about making the most of your customer survey. Customer research is ubiquitous now, but much of it is a tick-box exercise focused on reporting a score. Nothing wrong with that, you might think, but with a little more knowledge you can use your survey to uncover genuine insights about your customers and what makes them tick. If you’re serious about using customer research to design experiences that will create long-term loyal customers, then this is a great place to start (or review) your journey. Over 10 chapters, this short guide will walk you through the options you should consider, and the decisions you need to make, to level up your own customer survey. For international orders please contact us.

CHAPTERS

Over 10 chapters, this short guide will walk you through the options you should consider, and the decisions you need to make, to level up your own customer survey. Contents: Why Measure?

  • 1. Perspective

  • 2. Questions

  • 3. Sample

  • 4. Survey

  • 5. Analysis

  • 6. Reporting

  • 7. Action

  • 8. Beyond CSM

  • 9. What Now?

Order your paperback copy today...

Order your paperback copy today...

A kindle ebook version is also available and can be purchased on Amazon here.

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Get in touch to find out more about our training courses and how we can help you gain an in-depth understanding of your customers today.