Our range of services are here to help you understand and improve your customer's experience.
In B2B markets, every customer interaction matters - and every decision carries weight. Our tailored customer research services help you uncover what your clients really need, how they perceive your offer, and where you can create more value.
We can help you connect with current and potential consumers to uncover what really matters. Whether it’s understanding needs and priorities, identifying barriers to change, or finding new ways to enhance the customer experience, loyalty, and satisfaction.
We've been developing housing research programmes for more than 20 years, working with some of the UK's largest housing associations (and some amazing smaller ones too!). We're proud of our work with the housing sector, helping our clients deliver a first-rate service to their residents.
We're specialists in customer experience measurement & research. As a full service agency we can help with every stage of your research journey.
We offer training courses & events on subjects around customer experience. Useful tools to give you the knowledge and skills you need.
See our upcoming live webinars, which will help you find new ways to connect with your customers and get the most out of research.
Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects.
Our range of webinars and training courses give you an introduction to key customer experience and research subjects.
Designed to inform and stimulate debate and sometimes to provoke, our hub is home to the Customer Insight Magazine and an interesting mix of webinars, reports, news and podcasts.
We believe in building lasting partnerships with our clients and that depends on the quality of our people.
Every project is unique, and by working together we can make sure that your research delivers against your business needs.
We’re proud to have worked with an amazing list of organisations in pretty much every sector.
Your privacy is really important to us. If you have been contacted by TLF Research and asked to take part in a survey on behalf of one of our clients, you can find out more about our personal data policy here.
15 August 2021
Infographics can be used to display a range of information. Here we have a customer journey dashboard example for high risk customers. This example includes a range of key metrics and priorities for improvement.
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