Newsletters

Our TLF Gems newsletter is a curated monthly collection of inspiring articles, stories, and thoughts from leading experts in the world of customer experience and research, delivered straight to your inbox. Browse previous issues below and sign up today.

TLF Gems Newsletter December 2025

December 2025. Monthly CX and insight newsletter from TLF Research. In this edition: the cost of being a good Samaritan,...

TLF Gems Newsletter November 2025

November 2025. Monthly CX and insight newsletter from TLF Research. In this edition: identifying a good manager, brand p...

TLF Gems Newsletter October 2025

October 2025. Monthly CX and insight newsletter from TLF Research. In this edition: probability judgements, slides or vi...

TLF Gems Newsletter September 2025

September 2025. Monthly CX and insight newsletter from TLF Research. In this edition: beauty and the customer, third par...

TLF Gems Newsletter August 2025

August 2025. Monthly CX and insight newsletter from TLF Research. In this edition: differentiation, sludge, vulnerabilit...

TLF Gems Newsletter July 2025

July 2025. Monthly CX and insight newsletter from TLF Research. In this edition: Gopnik on AI, smallest viable market, t...

TLF Gems Newsletter June 2025

June 2025. Monthly CX and insight newsletter from TLF Research. In this edition: 33 questions to know someone, understan...

TLF Gems Newsletter May 2025

May 2025. Monthly CX and insight newsletter from TLF Research. In this edition: inspiration from nature, simple producti...

TLF Gems Newsletter April 2025

April 2025. Monthly CX and insight newsletter from TLF Research. In this edition: physical controls making a comeback, s...

TLF Gems Newsletter March 2025

March 2025. Monthly CX and insight newsletter from TLF Research. In this edition: handwritten stamps, slowing down, vend...

TLF Gems Newsletter February 2025

February 2025. Monthly CX and insight newsletter from TLF Research. In this edition: locking things up, halfway projects...

TLF Gems Newsletter January 2025

January 2025. Monthly CX and insight newsletter from TLF Research. In this edition: pessimistic optimism, the semantics ...

TLF Gems Newsletter December 2024

December 2024. Monthly CX and insight newsletter from TLF Research. In this edition:Lego UX, weather alerts, LLMs in qua...

TLF Gems Newsletter November 2024

November 2024. Monthly CX and insight newsletter from TLF Research. In this edition: layoff impact, influencing product,...

TLF Gems Newsletter October 2024

October 2024. Monthly CX and insight newsletter from TLF Research. In this edition: why agile and UX don't get along, fa...

TLF Gems Newsletter September 2024

September 2024. Monthly CX and insight newsletter from TLF Research. In this edition: System 1 & 2 as partners, why tech...

TLF Gems Newsletter August 2024

August 2024. Monthly CX and insight newsletter from TLF Research. In this edition: the generation Covid hit hardest, sec...

TLF Gems Newsletter July 2024

July 2024. Monthly CX and insight newsletter from TLF Research. In this edition: thinking differently about profit, the ...

TLF Gems Newsletter June 2024

June 2024. Monthly CX and insight newsletter from TLF Research. In this edition: designing delight, imagination, synthet...

TLF Gems Newsletter May 2024

May 2024. Monthly CX and insight newsletter from TLF Research. In this edition: Seth on NPS, poka-yoke, why you don't wa...

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