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In-house Training
If you are looking to bring your team up to speed with customer research, build their skills, or start a conversation about customer experience, our in-house training is a great place to start.
We've been helping our clients improve their customer experience for over 25 years. The expertise and knowledge we've gained during this time, makes us well placed to deliver training on a wide range of subjects.
Delivered at a location of your choice, we offer in-house training in a range of customer research and CX subjects. Our in-house training start at £2,000 (+VAT) and we can tailor our training to your specific needs. Get in touch now to discuss your training requirements.
If you are looking for some more inspiration on the type of subjects we can offer, take a look at our on-demand webinars.
Training Themes
CX Strategy
You know that customers are key to the future of your business, but how should they feature in your strategic thinking? Our training well help you to understand how sustainable relationships with the right customers underpin long term success. We’ll also give you the tools to articulate this, turn strategy into planning, and build a business case around investing in customers.
CX Implementation
Customer experience often seems deceptively simple in theory: find out what matters to customers and make sure you deliver against it. The reality of putting all the pieces in place to consistently do that is far from easy. Our training will help you understand how to use customer insight to drive systematic ongoing improvements, prioritise customer needs based on research, and build the organisational systems you need in order to make insight to action self-sustaining.
CX Insight
Is your insight giving you what you need to improve the customer experience and building stronger relationships with them? Our training will help you understand what research you need, how to build a best practice approach to customer measurement and insight, and how to understand your journeys from the customer’s point of view.
Reporting and Data visualisation
You’ve got the insight you need, but does it always cut through to drive change? Taking a more proactive approach to your reporting and data visualisation can make a huge difference to the impact that your data has. Our training and workshops will help you hone your data storytelling skills, develop reports that make an impact, and get the most out of the data you already have.
Popular Subjects
Training Course
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In-House Training - Customer Journey Mapping
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and process improvement. This course will give you the knowledge and skills you need to use journey mapping in your own organisation.
Training Course
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In-House Training - Storytelling With Data
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the difference to how engaging your data is. Finding and telling good stories will help you get attention, make your reporting more engaging for your audience, and ...
Training Course
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In-House Training - Action Planning from Customer Insight
You’ve undertaken your customer research, but what next? It’s important to have a strategic plan to combine your understanding of customer needs and an approach for implementing change. Our in-house training will give your team an overview of how we approach action planning with...
Training Course
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Bespoke CX & Research In-house Training
We've been delivering customer research and helping our clients improve their customer experience for over 25 years. The expertise and knowledge we've gained during this time, makes us well placed to deliver training on a wide range of subjects. Our bespoke in-house training off...
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CX Transformation & Communications
Turning CX ambition into organisational change. Knowing where you stand and where you want to get to is one thing, but actually putting the pieces together is another. We can help build the plan, the skills, and the cultural buy-in that you need to drive through lasting change.
Book Review
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A CX Research Reading List
We're often asked for recommendations on books about research and insight. Here are 12 that we think are great (and yes, we wrote 2 of them!).
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Customer Experience & Insight Webinars
Over the last 5 years we’ve delivered hundreds of free to attend webinars to thousands of delegates. The webinars cover a wide range of customer experience and research related subjects, . Our on-demand webinars are the recordings from some of the most popular subjects.
Downloads
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The Essential Guide to CX Strategy and Implementation - Download
This is the first in our new “essentials” series of downloads. Inspired by our series of webinars, in this guide to CX Strategy and Implementation we’ll look at the fundamentals you need in order to gain clarity on your customer experience strategy, how it links to your wider b...
Get in Touch
If you'd like to speak to a someone about your training requirments, complete our short online form and we'll be in touch