Registration from 09:00 with tea, coffee and biscuits.
09.30 Tenant perception data for TSM submission
What has to match back to your TSM submission data
How do you manage the volume of data (legal entities, tenures, regions)
10.00 Things to consider for Housing
Tailoring the messages
Is it inclusive (formats)
Does it link back to consumer standards requirements?
10.30 What have tenants said to us?
Social housing tenants survey
What demonstrates transparency?
What is easy to understand?
Tea, coffee and biscuits.
11.15 Designing your feedback – design principles
Question-Data-Visual: getting it right
What works (attention, liking, understanding, memory)
Data storytelling: layers & explanations
Layout & composition
11.45 Examples of TSM feedback designed by TLF Research
12.30 Lunch and networking
This morning event will take place on Thursday 21st March 2024.
11 Portland St
Situated in the Piccadilly district the venue is at the centre of a transport hub within easy access of mainline and tram stations. The venue is situated on the 8th floor and has breathtaking views overlooking this energetic city.
Find out more about the venue here.
How to Book
This event is £195 (ex VAT) per delegate.
Book your place now by completing the delegate details above and adding the event to your basket (you will need to add in the delegate details before you can add to basket).
You can add multiple delegates to your basket at the same time, but for larger group bookings please get in touch.
Research For Housing
TLF Research have been developing housing research programmes for over 20 years and work with some of the UK's largest housing associations (and some amazing smaller ones too!). We're proud of our work with the housing sector and happy to play our part helping our clients deliver a first-rate service to their residents. Find out out more about our housing research services
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Get in touch
Get in touch if you would like to find out more about this event or speak to a member of our team about booking your place.