Sharing TSM Results with Tenants Event - 21-03-24

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Sharing TSM Results with Tenants Event - 21-03-24

Compliant, Clear and Inclusive.

All registered social housing providers MUST submit their TSMs between 1st April and 30th June 2024. There are many ways to feedback results and many ways tenants will want to engage with the results. In this event we'll discuss the points you need to consider managing this process to ensure the information is complete in its detail, engaging, clear and inclusive for tenants, as well as compliant for the regulator.

This morning event in Manchester on Thursday 21st March 2024 will cover feeding back the tenant perceptions measures of your TSMs. We'll take you through everything you need to know and include real life examples to inspire ideas for your own organisation. Book your place now. 

Tell us about you

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Event Agenda

09:00 Registration

Registration from 09:00 with tea, coffee and biscuits.

09.30 Tenant perception data for TSM submission

  • What has to match back to your TSM submission data

  • How do you manage the volume of data (legal entities, tenures, regions)

10.00 Things to consider for Housing

  • Tailoring the messages

  • Is it inclusive (formats)

  • Benchmarking

  • Does it link back to consumer standards requirements?

10.30 What have tenants said to us?

  • Social housing tenants survey

  • What demonstrates transparency?

  • What is easy to understand?

11.00 Break

Tea, coffee and biscuits.

11.15 Designing your feedback – design principles

  • Question-Data-Visual: getting it right

  • What works (attention, liking, understanding, memory)

  • Data storytelling: layers & explanations

  • Layout & composition

11.45 Examples of TSM feedback designed by TLF Research

  • Animation

  • Infographics

  • Full reports

12.15 Q&A

12.30 Lunch and networking

The Date

This morning event will take place on Thursday 21st March 2024.

The Venue

etc.venues Manchester

11 Portland St


M1 3HU

Situated in the Piccadilly district the venue is at the centre of a transport hub within easy access of mainline and tram stations. The venue is situated on the 8th floor and has breathtaking views overlooking this energetic city.

Find out more about the venue here.

How to Book

This event is £195 (ex VAT) per delegate.

Book your place now by completing the delegate details above and adding the event to your basket (you will need to add in the delegate details before you can add to basket).

You can add multiple delegates to your basket at the same time, but for larger group bookings please get in touch.

Research For Housing

TLF Research have been developing housing research programmes for over 20 years and work with some of the UK's largest housing associations (and some amazing smaller ones too!). We're proud of our work with the housing sector and happy to play our part helping our clients deliver a first-rate service to their residents. Find out out more about our housing research services

Find Out More

Get in touch

Get in touch if you would like to find out more about this event or speak to a member of our team about booking your place.