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Webinars
Webinar
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B2B: Turning Customer Insight Into Competitive Advantage
In B2B markets, insight only creates value when it drives differentiation. This session shows how to turn customer under...
Webinar
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Construction: Why Customers Choose You (And Why They Don't)
Go beyond OTIF to understand the real drivers of buying decisions in construction. We’ll explore what matters to specifi...
Webinar
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Proving the ROI of CX
Demonstrating the value of CX is essential for winning support and investment. This session explores practical ways to l...
Webinar
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Finding & Fixing Broken Journeys
Customer journeys often fail in hidden places. This session shows you how to identify root causes, join up data sources ...
Webinar
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Clearer Charts, Better Decisions
Great decisions depend on clear communication. This webinar explores the most common data-visualisation problems and how...
Webinar
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Doing More With Your Survey Comments
Learn practical ways to turn open-text feedback into clearer insight and better decisions. We’ll cover coding techniques...
Webinar
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The Customer Experience Landscape 2026 - CX Trends Webinar
Every year we update you with the latest trends in Customer Experience and Insight. What is everybody talking about? Wh...
Webinar
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Essentials: Action Planning
Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action ...
Webinar
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Universities: Increasing Response Rates on Your Student Surveys
A high response rate is essential for collecting meaningful, representative feedback from your students - but encouragin...
Webinar
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Essentials: The Lens of the Customer
Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding...
Webinar
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Housing: Getting The Most Out of Your Transactional Surveys
New Consumer Standards introduced in April 2024 make it clear that the Regulator of Social Housing (RSH) expects Registe...
Webinar
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B2B: Issue Resolution And Managing Relationships
Things go wrong from time to time. We all know that, and customers expect their suppliers to make mistakes. It’s the way...
Webinar
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Universities: Driving Actions and Cultural Change from Your Student Surveys
Join us for this practical webinar where we’ll explore how to turn student survey insights into meaningful actions and l...
Webinar
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Essentials: Customer Satisfaction Measurement
Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer s...
Webinar
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Essentials: CX Strategy & Implementation
What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This ...
Webinar
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Housing: TSM Planning
On this webinar we will share our learnings from TSM and cover a range of best practice to support providers planning th...
Webinar
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Essentials: Closing the Loop with Customers
Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedbac...
Webinar
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Essentials: Analysis
Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey result...
Webinar
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Essentials: Survey & Questionnaire Design
Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased question...
Webinar
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The Customer Experience Landscape 2025 - CX Trends Webinar
Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...
Read more in the cx insights hub
There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!