Homewebinars5 ways to prove the value of customer satisfaction

5 Ways to... Prove the Value of Customer Satisfaction

Free

Learn proven techniques to quantify and demonstrate the impact of customer satisfaction on your business. This webinar will guide you through five strategies to showcase the tangible value that customer satisfaction brings to your organisation. Including:

  • The cost of dissatisfaction

  • The value of loyalty

  • The link between attitudes and behaviour

  • Earned Growth Rate as a concept and a metric

  • Understanding customer profitability

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Webinar host:

Stephen Hampshire

Client Manager @ TLF Research

After 23 years in customer insight, Stephen's view is different to most. He believes that creating great customer experiences is simple (though rarely easy). Insight comes from asking customers the right questions, and listening to what they say. Building a customer-focused culture is more important than improving your processes. Proving the ROI of customer experience is easier than you've been told.

Stephen stays abreast of the latest thinking in customer insight and analysis so that you don't have to. He combines straightforward reviews of cutting-edge techniques with real life stories to engage with his audience, leaving them inspired to make change.

Outside of work he’s also a keen photographer, craft beer buff, and probably owns too many stringed instruments.

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