Ask Us Anything - Live Zoom Q&A Session 12-06-24

Wednesday 12-06-24 - 11am-12pm.

Do you have a burning question or challenge relating to customer experience or insight? Something no one will give you a straight answer to, and Google's letting you down? We might have the answer. Join us for our live Zoom Q&A session.

Whether you have a question or not, please feel free to join us and listen in. We'll send you a summary of all the questions and answers covered following the session.

Register for your free place now.

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What questions have we been asked before?

If you're interested to know the types of questions we've been asked on previous sessions, we've included a selection below. You can find our answers to these by downloading the Q&A summary here.

  • We’ve tried customer journey mapping before, but it ended up being really complicated and we found it hard to engagecolleagues. Have you got any CJM tips to help highlight the key points to focus on?

  • When it comes to survey questions, how do we know we’re asking the right questions?

  • Can you give any examples of organisations using behavioural science “nudges” in the customer experience?

  • Does Customer Insight/Experience belong to Sales or Marketing? Or Stand alone?

  • We’re struggling to get feedback from our larger customers,with a very low response rate on our online survey. What approach you suggest?

  • How can we understand what delight looks like for ourcustomers and measure it?

  • What common mistakes do you see? And how should we avoid them?

  • How long after the survey should we communicate the results?

  • What is the single most important thing to do with the results of our survey?

Webinar host:

Stephen Hampshire

Client Manager @ TLF Research

After 23 years in customer insight, Stephen's view is different to most. He believes that creating great customer experiences is simple (though rarely easy). Insight comes from asking customers the right questions, and listening to what they say. Building a customer-focused culture is more important than improving your processes. Proving the ROI of customer experience is easier than you've been told.

Stephen stays abreast of the latest thinking in customer insight and analysis so that you don't have to. He combines straightforward reviews of cutting-edge techniques with real life stories to engage with his audience, leaving them inspired to make change.

Outside of work he’s also a keen photographer, craft beer buff, and probably owns too many stringed instruments.