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Our Latest Client Satisfaction Results
We're really pleased to share the results of our latest client satisfaction survey. Watch the video below to hear TLF Research Client Director, Greg Roche, talk through the results.
Keep scrolling down for engaging ideas for sharing your survey results and get in touch if you'd like to find out more.
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Headline Metrics
Clients Interviewed
Customer Satisfaction Index (CSI)
Net Promoter Score (NPS)
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Voice of the customer
Sharing comments from your customer survey is a great way to bring the research to life.
We'd always recommend creating a short Voice of the Customer document to share internally and externally.
Our example to the left is animated within powerpoint which makes it accessible to all, but you can download a pdf copy here.
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Narrated Results Summary
Bring your survey results to life with a short narrated summary covering all of the key takeouts.
In our example, Greg Roche takes you through the results in an easily accessible powerpoint format.
Make sure to plug in your headphones and turn your audio up to watch.
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Results Infographic
Infographics are a great way to distil key information into a compact and visually appealing design.
Download a copy of our results infographic here.
You might be interested in
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Customer research
We are TLF, a customer experience research company that has been designing tailored customer experience and market research programmes for over 20 years.
Downloads
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TLF Research Product Brochure
Download a PDF copy of our Product Brochure for an overview of our services to help you understandand improve the customer experience.
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How we work
A client once said that they see us as an extension of their team, and that’s what we aim for. We want to build long-term partnerships with our clients, adapting the research programme to ensure it continually evolves to meet the needs of the business.
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The TLF Research team
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Send us a brief
We'd love to discuss your customer research with you. We can help you with every stage of your journey so drop us a message and a member of our team will get back to you.