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What we've done since our last Client Survey
In preparation for our 2024 client survey, we've created an infographic and a short 42s animation looking at the changes we've made based on the feedback from our last survey.
We'll be sending our new client survey out soon and these resources form part of our pre-survey communications.
You can watch the animation and view the infographic below.
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Customer Insight Magazine
Created and published in house, Customer Insight magazine is a home for longer features, case studies, and latest thinking on customer experience and insight. All designed to inform, stimulate, and sometimes to provoke. We hope you enjoy reading it as much as we do creating it!
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On Demand Webinars
Over the last 5 years we’ve delivered hundreds of free to attend webinars to thousands of delegates. The webinars cover a wide range of customer experience and research related subjects, . Our on-demand webinars are the recordings from some of the most popular subjects.
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Customer research
We are TLF, a customer experience research company that has been designing tailored customer experience and market research programmes for over 20 years.
Training Course
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Bespoke CX & Research In-house Training
We've been delivering customer research and helping our clients improve their customer experience for over 25 years. The expertise and knowledge we've gained during this time, makes us well placed to deliver training on a wide range of subjects. Our bespoke in-house training off...