Measuring Customer Satisfaction in the IT Services Sector


In this IT sector specific webinar, we discuss customer satisfaction within the IT services / MSP sector and how to measure overall client satisfaction - including decision makers and end users. Their needs and customer requirements are very different, it is important that a research programme captures all the relevant feedback to help inform decisions on how to increase your client satisfaction.

TLF Research Client Director, Greg Roche will show you how customer research can give you the right feedback from all your clients' stakeholders, and how the right balance of tactical and strategic surveys will deliver the insight that will allow you take action.

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Webinar host:

Greg Roche

Client Director @ TLF Research

Greg is one of the UK’s leading experts in helping organisations to use customer satisfaction surveys to improve the customer experience. He has extensive experience of working with many blue chip clients across a wide range of sectors. Greg is results orientated and is passionate about helping organisation drive change from their research programmes.

Greg is a frequent speaker at conferences, author of articles and books, and a regular host of webinars and our podcast. He’s also proud to have recently received research awards and a Business Excellence Award.

Outside of work he is a big sports fan, following Huddersfield Giants in Rugby League, Liverpool FC in the Premier League and Philadelphia Eagles in the NFL. He also spends most of his time trying to be a great parent!