Homewebinarsmsps and it sector how to increase your nps score

MSPs and IT Sector: How to Increase Your NPS Score

Free

The Net Promoter Score is one of the most popular headline metrics in a range of sectors, but what drives NPS the IT sector?

Based on his experience working with MSPs and IT service providers, Greg Roche explains the things to consider when measuring NPS and how to increase your scores. Including:

  • Operational satisfaction vs relationship satisfaction

  • End user NPS vs Decision Maker NPS.

  • Asking the right questions, to the right people, in the right way

  • The best data collection methodologies

  • Increasing survey response rates

  • Practical tips and techniques

Register for your free place now.

Register for webinar

Webinar host:

Greg Roche

Client Director @ TLF Research

Greg is one of the UK’s leading experts in helping organisations to use customer satisfaction surveys to improve the customer experience. He has extensive experience of working with many blue chip clients across a wide range of sectors. Greg is results orientated and is passionate about helping organisation drive change from their research programmes.

Greg is a frequent speaker at conferences, author of articles and books, and a regular host of webinars and our podcast. He’s also proud to have recently received research awards and a Business Excellence Award.

Outside of work he is a big sports fan, following Huddersfield Giants in Rugby League, Liverpool FC in the Premier League and Philadelphia Eagles in the NFL. He also spends most of his time trying to be a great parent!

You may also be interested in

IT Sector Research

Podcast

Measuring Customer Satisfaction in the IT Services Sector

Stephen and Greg talk about Greg’s recent webinar, the first of a series, on customer satisfaction in the IT Services sector. It’s an industry with huge enthusiasm for surveys, but is it always getting the most out of the research it does?

Magazine

Navigating Growth in the IT Services Industry

James Healey explains how Air IT has kept the focus on the customer by using customer research to understand customers’ strategic needs, as well as the success of everyday transactional interactions.

Customer Insight Magazine

Created and published in house, Customer Insight magazine is a home for longer features, case studies, and latest thinking on customer experience and insight. All designed to inform, stimulate, and sometimes to provoke. We hope you enjoy reading it as much as we do creating it!

Webinar

Managed IT Service Providers – Driving Actions From Your Client Surveys

Client surveys are an essential tool for any Managed Service Provider wanting to improve their customer experience, but how do you turn this customer feedback into business change and increased profitability? TLF Research Client Director, Greg Roche will show you how to ensure ...