The Customer Experience Landscape 2022
Every year we look at the trends in society and the economy that are relevant to Customer Experience for the year ahead.
To outline the Customer Experience Landscape for 2022, Stephen will look at trends and predictions for:
Changing customer needs
The CX hype trends that have strengthened or disappeared
Where are we with omnichannel?
You can watch this webinar on-demand now. Fill in the short form and you'll get access to the recording straight away.
Client Manager @ TLF Research
After 23 years in customer insight, Stephen's view is different to most. He believes that creating great customer experiences is simple (though rarely easy). Insight comes from asking customers the right questions, and listening to what they say. Building a customer-focused culture is more important than improving your processes. Proving the ROI of customer experience is easier than you've been told.
Stephen stays abreast of the latest thinking in customer insight and analysis so that you don't have to. He combines straightforward reviews of cutting-edge techniques with real life stories to engage with his audience, leaving them inspired to make change.
Outside of work he’s also a keen photographer, craft beer buff, and probably owns too many stringed instruments.
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