Using Employee Research To Improve CX
90% of customer feedback does not result in organisation change. Often this is because employees are not 100% engaged with their organisation, its goals and ambitions.
In this webinar, TLF Director, Greg Roche will show how to use employee research to improve your customer experience. He'll talk about measuring employee satisfaction, motivation and loyalty, and how this linking into your CX strategy will lead to improved customer satisfaction.
Register for your free place now.
Client Director @ TLF Research
Greg is one of the UK’s leading experts in helping organisations to use customer satisfaction surveys to improve the customer experience. He has extensive experience of working with many blue chip clients across a wide range of sectors. Greg is results orientated and is passionate about helping organisation drive change from their research programmes.
Greg is a frequent speaker at conferences, author of articles and books, and a regular host of webinars and our podcast. He’s also proud to have recently received research awards and a Business Excellence Award.
Outside of work he is a big sports fan, following Huddersfield Giants in Rugby League, Liverpool FC in the Premier League and Philadelphia Eagles in the NFL. He also spends most of his time trying to be a great parent!
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