The author of our new book, YOUR CUSTOMER SURVEY: Using Research to Build a Distinctive Customer Experience, Stephen Hampshire takes you through the key themes covered in the book. From questions, samples and surveys to analysis, reporting and taking action, this 30 minute free webinar will touch on everything you need to consider when undertaking customer research.

If you are looking to start a new customer research programme or review what you already have in place, this webinar is a great starting point.

You can watch this webinar on demand. Fill in the short form and you'll get access to the recording straight away.

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Webinar host:

Stephen Hampshire

Client Manager @ TLF Research

After 23 years in customer insight, Stephen's view is different to most. He believes that creating great customer experiences is simple (though rarely easy). Insight comes from asking customers the right questions, and listening to what they say. Building a customer-focused culture is more important than improving your processes. Proving the ROI of customer experience is easier than you've been told.

Stephen stays abreast of the latest thinking in customer insight and analysis so that you don't have to. He combines straightforward reviews of cutting-edge techniques with real life stories to engage with his audience, leaving them inspired to make change.

Outside of work he’s also a keen photographer, craft beer buff, and probably owns too many stringed instruments.