We've launched a new monthly podcast called "TLF Gems". In the three launch episodes we discuss 2 chapters from our book "Customer Satisfaction" and the first of our Top 10 Traits for World Class customer experience.
You can listen through iTunes here: https://itunes.apple.com/gb/podcast/podcast-tlf-gems/id1417146269
Users of other podcast apps should be able to subscribe using this link: http://feeds.feedburner.com/tlfgemspodcast
Or listen online here: https://tlfgems.wordpress.com/blog/