Mitie’s NPS Success Story
Based on the Spring 2021 Customer Insight Magazine feature article, Greg and Stephen talk about the lessons we can all d...
What is trust, can you measure it, and do you need to in order to understand your customer relationships properly? In th...
Book Launch: Your Customer Survey
Greg interviews Stephen about his new book Your Customer Survey: Using Research To Build A Distinctive Customer Experien...
Insight into Action
Greg and Stephen talk about turning research insight into action to improve the customer experience, based on Greg’s web...
Read more in the cx insights hub
There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!