News & Opinion

Vehicle Hire Animation

Financial Services Animation

TLF Results Animation 2019

TLF Results Animation 2017

TLF Results Animation 2016

Storytelling And Impact Tools

Plastribution Video

It's Fresh Product Video

History of Storytelling

We are TLF

More Than A Research Agency

Clarion Housing Case Study

The Complaints Customer Journey Infographic

You can't please everyone all of the time and the complaints process is an essential customer touchpoint to maintain con...

Customer Survey Results Dashboard Infographic

In order to build engagement with your customer research programme, it's important to communicate different levels of de...

Commodity Products: Is there an alternative to selling on price?

How do companies compete in markets for basic, undifferentiated, commodity products? Traditionally, competitive advantag...

Customer Satisfaction Trends During Lockdown

A number of our clients have continued with their customer experience research programmes during the lockdown, to help s...

Student Enrolment Journey Infographic

Using infographics combined with journey mapping research can help you visualise how customers feel about, and interact ...

Customer Journey Dashboard - Example Infographic

Infographics can be used to display a range of information. Here we have a customer journey dashboard example for high r...

Good vs Bad Journeys - What Makes a Difference?

Infographics can be used to display a range of information and here we have a customer journey mapping example highlight...

Member Survey Results Infographic

An important stage of any customer research programme is sharing the results with your customers. This is an example inf...