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Customer Persona Development Template

Personas are grounded (or should be grounded) in research with customers. We develop them bottom-up, based on real custo...

Behavioural Science for CX Cheat Sheet

The Behaviour Science for CX Cheat Sheet gives you a quick introduction to some key concepts and what these means for th...

Budget Special - The Index of Consumer Sentiment Q4 2024

With pre and post-budget surveys around the announcements made in the 30th October Budget, this report explores how cons...

Early Release - The Index of Consumer Sentiment Q3 2024

This is an early release of the data for the Q3 2024 UK Index of Consumer Sentiment, from TLF Research. The overall In...

Housing Deep Dive: Index of Consumer Sentiment

How Social Renters Compare. Since Q4 2022 we have asked people to tell us the nature of their home tenure, and in this s...

The Index of Consumer Sentiment Quarter 2 2024

Our latest Index of Consumer Sentiment Report covers the second quarter of 2024. Consumer sentiment may still be a fair...

Customer Journey Mapping Guide

We can help with any or all aspects of your customer journey mapping programme. Such as qualitative or quantitative rese...

The Index of Consumer Sentiment Quarter 1 2024

Our latest Index of Consumer Sentiment Report covers the first quarter of 2024. Since Q1 2023 we’ve seen a relatively f...

How To Plan and Conduct a Qualitative Depth Interview

Many people are nervous about how to approach qualitative research. In reality it’s often much easier to do qualitative ...

The Index of Consumer Sentiment Quarter 4 2023

As we close in on Christmas, we're pleased to share the final Index of Consumer Sentiment Report of 2023. This report d...

The Index of Consumer Sentiment Quarter 3 2023

Download the latest report now. In Q3 2023, consumer sentiment has fallen after two quarters of relatively rapid growth....

Tips and Ideas for Writing a Customer Research Brief

Based on the many questions we have been asked over the years, this useful reference template is designed for anyone tha...

How To Use Derived Importance

Impact, or derived importance, tells you which items on your questionnaire are most strongly linked to overall satisfact...

Finding the right statistical tool for you

How To Make Jitter Plots In Excel

A Jitter Plot is a type of data visualization used to dsiplay the distribution of a set of numerical data points. It is ...

The Index of Consumer Sentiment Quarter 1 2023

Download the latest report now. Download the latest report now. In Q1 2023, consumer sentiment has bounced back surprisi...

Ask Us Anything About Customer Experience & Insight - Q&A Summary

Housing: Ask Us Anything About TSM - Q&A Summary

On Wednesday 1st March 2023 we hosted a live Q&A session on Zoom all about Tenant Satisfaction Measures (TSM). We welc...

Housing: Are You Ready For TSM? 10-Point Guide

Whether you have carried out a pilot or not, this document is designed as a crib sheet for running your TSM survey, This...

The Index of Consumer Sentiment Quarter 4 2022

Download the latest report now. Download the latest report now. In Q4 2022, consumer sentiment has reached its lowest le...