News & Opinion

Customer Journey Dashboard - Example Infographic

Infographics can be used to display a range of information. Here we have a customer journey dashboard example for high r...

Good vs Bad Journeys - What Makes a Difference?

Infographics can be used to display a range of information and here we have a customer journey mapping example highlight...

Member Survey Results Infographic

An important stage of any customer research programme is sharing the results with your customers. This is an example inf...

Advantages of the 10-Point Numerical Scale

We're frequently asked which scale to use for survey questions. While there isn't a one-size-fits-all approach, we are a...

Employee Engagement Infographic

For employee engagement research to make a real impact you'll need to report the back to staff, demonstrate you've liste...

What is Customer Effort (CES)?

Customer Effort or CES is a popular customer satisfaction methodology and can offer a compelling message in a single met...

Helping Customers Manage Money Infographic

Your customer research should help you identify areas that really matter to your customers. Creating infographics using ...

What is a Net Promoter Score (NPS)?

There's no doubt that word of mouth (positive and negative) is a big part of the reason that customer satisfaction links...

What are Customer Satisfaction (CSAT) Scores?

TLF Conference 2018

Each year we put on a conference for our clients. It's a chance to share best practice, network, and hear from an inspir...