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Housing: Making Your Tenants Feel Safe During The Repairs Experience
How has Covid affected the repairs experience of your tenants? And how do you reduce anxiety for tenants caused by the e...
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Your Customers' Spending Habits Are Changing
Your customers are changing. This isn’t surprising since only people alive in World War II have lived through more diffi...
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TLF Research Product Brochure
Download a PDF copy of our Product Brochure for an overview of our services to help you understandand improve the custom...
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What does COVID-19 mean for your research?
Over the course of the last 12 months, we’ve seen some radical changes to customer experience and customer insight. Many...
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Employee engagement: Keeping staff engaged at home
If you’re like us, you and your colleagues have been through a lot recently and we think employee engagement has never b...
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UK Consumer Sentiment Plummets During Pandemic
In 2018 TLF Research launched a new measure of consumer sentiment on our online panel, modelled on the University of Mic...
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New - The Index of Consumer Sentiment Q2 2025
The overall Index of Consumer Sentiment has fallen 4.1 points to 70.4, in what now seems to be a significant turn away f...
Read more in the cx insights hub
There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!